“It’s not often we are moved to write an email to praise professional standards of behaviour…”
“…Today we met two engineers who are an excellent example of how it should be done. They not only kept us informed and aware of the work. They both took the time needed to think and deliver a solution to make sure we got a clean install. This was a tricky job, it was a basement to 5th floor install. Each challenge was treated as an opportunity to do the right thing. A lot of providers would have packed up and gone away. They knew this was a critical priority install. They wanted to make sure we got it. Can you personally thank them from our team.”